Pooja Somashekar, Founder & CEO of Contents Dynamics, presenting the experts and competence of Contents Dynamics

Say HELLO to Contents Dynamics

ContentsDynamics is Technical Writing services and Digital Content Solutions services providing company. In terms of Technical Communication, we assist businesses in planning, developing, enhancing publishing, and managing their technical content or technical documentation related to products and services. Not only for external End-user Documentation but also for Internal Knowledgebase and Training Materials.

We at Contents Dynamics help businesses develop effective technical user documents, online help content, and internal knowledge bases through our technical writing services.

Services offered by Contents Dynamics

The process of developing, publishing, and managing technical documentation and digital content requires ‘thoughtful strategy’ and ‘timely upgrade’.

We at Contents Dynamics have established a track record of success in technical writing, topic-based technical writing, DITA XML writing, content migration to DITA XML, CCMS implementation, API documentation, online help portal and FAQs writing, and so on. 

Technical Writing

• Technical Information – Style Guide
• Technical Documentation
• Content Migration to DITA XML
• API Documentation

Content Strategy

• CCMS Implementation
• DITA Implementation
• CCMS Content Profiling
• DITA OT Publishing Setup

Content Writing

• Content Writing (Digital Content Solutions)
• Product or Service Information Content
• Articles
• FAQs
• ‘How To’ Content
• SEO Keyword Analysis

Process Documentation

• GitHub or Confluence (Knowledge base solutions)
• Statement of Work
• Standard Operating Procedures
• Process Flow Documents
• Gap Analysis Report

 

Technical Writing with Contents Dynamics solves major Business Problems

1. Ineffective internal knowledge base: The quality of the internal knowledge base impacts the organization’s efficiency. The only options available for any new joiners or laterals in terms of gaining technical and process understanding and clarity are either to refer to the internal knowledge base and training or seek SMEs’ time for briefing using their valuable fire-fighting time. This is a direct hit on businesses’ efficiency.
2. Users bonding with your product or service: Encouraging users’ (new or trail) bonding with your product or service impacts your business revenue. Why do customers subscribe to try your product? Maybe marketing, promotions, and sales have done their job well, or there could be a real need to develop a POC (proof of concept), to accomplish minor tasks, or deliver urgent & important projects, etc. This short customer's time spent with your product is critical and has to have a great user experience factor for the new or trial users bonding with the product or service. If not, he or she is no longer your customer or user.
3. Revenue leak due to high-volume support calls and tickets: High-volume customer service calls and tickets lead to businesses' revenue leaks. As a result of your product's or service's marketing strategy, your customer or user already trusted your brand, product, or service. As a user, they are seeking some basic information or clarification related to your product, and there is no quality help content available to answer users' questions. Thus, increase your support tickets and calls just to answer these basic questions. Causing revenue leaks due to building a skilled team and resource utilisation just to answer these repetitive basic queries is not a good ROI (return on investment) factor, nor an informed business decision.

 

Experts of Contents Dynamics

We are an awesome team comprised of content strategists, project managers, professional technical writers, content writers, and SaaS developers with diverse domain experience in helping engineering and technology customers with professional technical writing and content solutions.

 

The best of Contents Dynamics

Our diverse specialization:

• Technical writing/Technical documentation: We help review the business’s existing technical documentation processes and knowledge bases. Standardize and enhance their product or service technical content.
• Documentation process implementation: We analyze and help businesses implement an effective technical documentation process and platform.
• Content writing (Digitization): Through quality content writing, we help enhance businesses' digitization journey, audience response and digital presence.
• Content Strategy: We assist in strategizing businesses' product or service content and its life cycle to help progress with the business goals.
• CCMS Implementation: We help businesses analyze their current content base and identify gaps. Also, propose and implement a tailored CCMS (Component Content Management Solutions).
• CCMS content profiling: We help businesses analyze the products, services and target domain to best describe their CCMS content profiling.
• DITA implementation: We support businesses' technical publication teams with onboarding and learning DITA and building the necessary competence.
• DITA OT publishing setup: W assist teams with configuring DITA OT auto-publishing from your CCMS, CMS, Confluence, GitHub etc.
• Content migration to DITA XML: We support businesses' content migration journey from legacy formats to DITA XML topics.
• GitHub Wiki pages: We help build the GitHub wiki as an in-house knowledge base and a style-based documentation portal.
• Confluence wiki pages: We can help transform the Confluence wiki content in terms of standardization and information structure.
• Knowledge base setup: We help businesses develop their in-house employee Induction and Training platform.

 

Implementing the best-suited CCMS solutions

We recognize the significance of getting a new Component Content Management System (CCMS) implementation just right. We assist in the analysis of your business case, assessing your current environment and performing gap analysis to choose and implement the best-suited CCMS solution for your requirements.

Our professionals assist businesses in making the shift to new content strategies and procedures as well as new technology tools. We recognize that every partner is different, so we create customized implementation plans that include every step of the onboarding procedure, from objective and content analysis to clean up and continuous maintenance.

• CCMS content profiling:

We analyze the products, services and domain to best design your CCMS content profiling. Metadata is the fuel for successfully implementing CCMS.

• DITA implementation:

Our team collaborates with you during the planning and analysis phases. We help you select the XML publishing tools that are ideal for your business. We incorporate structured authoring experts to assist you in comprehending what is required to enable a smooth transition to structured authoring.

 

Success mantra

Customers’ measurable growth in terms of end-user satisfaction, product revenue, profit margin, and business scale through our technical writing services are our focus success mantras.