Dr. Vandana Tandon Khanna, Professor and Program Coordinator, KJ
Somaiya Institute of Management, Mumbai
Dr. Vandana Tandon Khanna is a Professor and
Program Coordinator - PhD at K.J. Somaiya Institute of Management,
Mumbai, in Marketing Management.
Professional Journey
She has a Doctorate in Services Marketing from
the Dept. of Management Studies, Kurukshetra University, and a Master's in
Tourism Management from the Dept. of Tourism, Kurukshetra University,
Kurukshetra, India. She has over 25 years of diversified teaching experience. She has
developed and delivered various new courses. Her teaching and research
interests are in Services Marketing, Internal Marketing, Customer Satisfaction
and Loyalty, Customer Perception, CRM, Customer Satisfaction and Loyalty,
Customer Experience Management, and Tourism and Hospitality Management.
Apart from teaching, Dr. Vandana also holds
various administrative responsibilities. She is a recognized teacher from the
University of Mumbai for post-graduate programs. She has been a PhD guide at
the University of Mumbai since July 2012. Five scholars have successfully completed PhDs under her
guidance. Currently, six research scholars are pursuing their PhD under her
guidance. She is also a guest lecturer at the American University of Emirates
(AUE).
Publications and Presentations
Dr. Vandana has presented and published several
research papers both in National and International conferences and journals.
Dr. Vandana also conducts MDPs in areas of Marketing Management, Customer
Satisfaction and Loyalty, CEM, and CRM. Dr. Vandana has also developed and
published cases in journals and The Case Centre. She is keenly interested in
case study development in the context of emerging economies.
Membership
Dr. Vandana is a member of the Advisory Council
of the International Journal of Marketing Principles and Practices of the International
Institute of Marketing Professionals, a Senior Member of the International
Economics Development Research Center (IEDRC), a Member of Marketing in Asia
Group (MAG), an Editorial Board Member of K U School Journal of Kenyatta
University, and a Certified Lead Auditor as a QMS Auditor based on ISO
9001:2008 standards.
Honors and Awards
Dr. Vandana was awarded the ‘Best Professor in
Marketing and International Business’ in 2017 on the 25th Silver Jubilee year
of the Business School Affaire &Dewang Mehta National Education Awards;
‘Women in Education’ in the year 2018. The Dewang Mehta National Education
Awards are India's largest Education Awards Contest and are held as a part of
the World Marketing Congress; Best Marketing Teacher of the Year 2018 in Mumbai
by Guru Nanak Institute of Management Studies Centre of Excellence in Marketing
in February 2019; and the Prof. Indira Parekh Women in Education Leaders award
by the World Education Congress in July 2019. Awarded 50 Under 50 by India Education
Forum and India Employer Forum in September 2023.
Professional Advice
She advises young researchers and academics to
stay curious and committed to lifelong learning. She believes that the
ever-evolving landscape in academia, with its new theories, methodologies, and
technologies, requires a willingness to continually learn and adapt. By doing
so, young researchers can keep their work relevant and innovative, fuel their
passion and resilience, and navigate challenges with ease, all while
continually expanding their knowledge.
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