Ramesh Chilaka,
Deputy Vice President – HR, Muthoot Microfin Ltd.
Ramesh Chilaka is a seasoned HR professional with 19+ years of experience, excelling in HR Operations Management, Recruitment, Grievance Management, and Front Office Administration. He possesses expertise in employee attendance, performance appraisals, conflict resolution, and policy implementation. Ramesh is skilled in developing strong client relationships, resolving queries, and providing executive-level support. With proficiency in HR recruitment, competitive intelligence gathering, and industry trend analysis, he demonstrates critical thinking, diplomacy, and discretion. Adept at communicating with business owners and managers, he excels in scheduling, coordination, and task management, leveraging his adaptability, analytical skills, and decision-making abilities to thrive in the competitive service industry.
Professional Journey
Ramesh Chilaka is a seasoned HR professional with 19+ years of experience, excelling in HR Operations Management, Recruitment, Grievance Management, and Front Office Administration. He possesses expertise in employee attendance, performance appraisals, conflict resolution, and policy implementation. Ramesh is skilled in developing strong client relationships, resolving queries, and providing executive-level support. With proficiency in HR recruitment, competitive intelligence gathering, and industry trend analysis, he demonstrates critical thinking, diplomacy, and discretion. Adept at communicating with business owners and managers, he excels in scheduling, coordination, and task management, leveraging his adaptability, analytical skills, and decision-making abilities to thrive in the competitive service industry.
Professional Journey
Ramesh Chilaka's illustrious 19-year career, with 14 years at Muthoot Microfin Ltd., showcases remarkable growth from entry-level Field Executive to Deputy Vice President - HR & Recruitment. He spearheads end-to-end HR functions for 15,000+ employees across 1,600 branches, managing ₹13,000 cr AUM. Previously, he held leadership roles, including Divisional Manager - Operations, overseeing microfinance portfolio loans for Karnataka, Maharashtra, and Goa. Ramesh began his career as a Credit Officer at Spandana Spoorthy Financial Ltd. before joining Muthoot Microfin, where his exceptional trajectory underscores his dedication and expertise.
Roles and Responsibilities
As Deputy Vice President-HR & Recruitment at Muthoot Microfin Ltd (April 2013-Ongoing), Ramesh Chilaka oversees end-to-end HR functions for 15,000+ employees across 1,600 branches, handling ₹13,000 cr AUM. He develops and implements organization strategies, establishes HR objectives, and drives talent acquisition, staffing, compensation, benefits, training, and development. He is responsible for senior-level decision-making, day-to-day management, and strategic direction, ensuring compliance with statutory requirements, policies, and procedures. His key responsibilities include recruitment coordination, performance and grievance management, policy updates, campus interviews, job fairs, and advising line managers on HR issues, while maintaining high standards of employee relations, retention, and regulatory compliance.
Areas of Expertise
Ramesh Chilaka's diverse experience spans various roles, including Credit Assistant, Branch Manager, Area Manager, MIS Manager-Ops, HR & Payroll Manager, Area Manager, Divisional Manager, HR Manager, Regional Manager, Zonal Manager, Chief Manager, Associate Vice President, Sr. Associate Vice President, and Deputy Vice President, across organizations such as Spandana Sphorthy Financial Ltd and Muthoot Microfin Ltd.
Skills and Specializations
He specializes in a wide range of HR and administrative functions, including HR Operations, Human Resource Management, Behavioural Interviewing, Grievance Management, Process Improvement, Strategic Planning, Training & Development, Recruitment, Customer Relationship Management, Organizational Management, Reports Documentation, Compliance Management, Performance Management, Front Office Administration, and Customer Support. With a strong focus on delivering exceptional Customer Service, Ramesh's expertise enables organizations to optimize human resources, streamline operations, and foster a productive work environment. His broad skill set makes him a versatile and valuable asset to any organization.
Achievements
Throughout his career, he has demonstrated exceptional leadership and management skills, rapidly growing through the ranks with promotions every appraisal period. His achievements include being nominated as Best Support Employee by Muthoot Microfin's CEO. With expertise in HR operations management, recruitment, grievance management, microfinance operations, team management, strategic planning, policy implementation, and compliance management, Ramesh has established himself as a seasoned professional in the industry. His ability to develop and implement organizational strategies, manage senior-level decision-making, and ensure 100% process compliance has been instrumental in driving success in his roles.
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